Selling Services on Amazon Reviews

Avoid

D-max systems

Buyers send you a massage and as a seller you can't see it or reply it. Very bad

Awful app

Eojr2

My business partner and I are both "authorized" to redeem yet the app hasn't worked and we have two job pending/overdue and Amazon support is not supporting. So frustrating

Stuck in Limbo

Thejimp

App worked once. Now it's grayed-out and just sitting on my iPhone like it's in the middle of an update but it's not. Can't use it, can't delete it. I have never seen an app do this before.

Badge app icon...

Doesntmatter01010

Just like unread emails, things that need action should keep the badge and number of whatever needs action. Especially when users want a request after business hours.

There are serious problems with this AP. I am an authorized service provider and the AP does not allow me to get a customer signature after performing the work. The call goes to overdue status as soon as I arrive and then the customer signature feature is disabled. Without a customer signature, I cannot get paid by Amazon. I have contacted Amazon 4 times to get this resolved including escalating to supervisors twice and still have not received payment or a solution to the problems with the AP.

Inconvenient

WShaunM

If job is scheduled to be done during the current week, app does not indicate the date of the job , but the Weekday only. Therefore it is very inconvenient to schedule another job without looking at the separate calendar. That would be nice to have a real calendar build in the app indicating all scheduled jobs.

Don't depend on Amazon..

AVIntegrity

Don't depend on Amazon to be an intricate part of your business cash flow. If you do you'll be forced to depend on this App. Beyond being very poor design wise. The nightmare scenario is that ALL jobs come through now only as notifications on this app. Between my partner and I we have had our app stop notifying us three time. Notifications are on the App just bugs out. Over the holiday it took days for us to realize this and we have for the first time since we started working with Amazon, a completely empty calendar. Add on top of this the uncertainty how you get awarded jobs and the huge Amazon Tax they charge on every job and you have yourself a mess. I have to say that one positive thing is they do allow you some control over your costs vs. other services. I can take a job and know what I'll be paid. With other services you pay to bid and unfortunately customers many times are just testing he waters with those services. Here they have committed to buy with a predetermined price.

Needs some more work

PRWindowCleaner

I appreciate being able to sell services on Amazon. That program is fine. I just think the Selling Services app needs some attention. I have my alerts enabled for the app, but I never get a notification or app badge when I have a new request for estimate. Fortunately I still get email alerts, but sometimes those get buried with junk and I want to be able to reply to a quote request as fast as I can. Also, I spent quite a bit of time setting up various packages and prices in my online account, but I don't have any access to those packages through the app. This means more time creating a custom bid every time. I'm a little confused in where those packages actually come into play in the customer's experience. I know this is still sort of a new system that Amazon is rolling out so I look forward to seeing the various issues resolved over time.

Selling Services on Amazon Reviews – Page 2